You confirm that you, and any other person you nominate in writing from time to time (provided we have acknowledged such nomination), are authorised to give us instructions on behalf of all parties. If conflicting instructions arise for a business, matters are referred to leadership.
We will advise you and your spouse/partner (if applicable) on the basis that you are a family unit with shared interests. Either party may be contacted regarding the other's affairs unless arrangements change via email notification.
We may be required to verify your identity for the purposes of anti-money laundering laws. Identity verification and database searches may occur.
You must provide us with all information necessary for dealing with your affairs including information which we reasonably request, in sufficient time to enable our services to be completed before any applicable deadline. Clients must communicate circumstantial changes promptly.
Our services are limited exclusively to those you have engaged us to perform. Unless otherwise specified in the engagement letter, our services cannot be relied upon to disclose irregularities and errors, including fraud and other illegal acts, in your affairs.
Advice given verbally is not intended to be relied upon unless confirmed in writing. Important matters are documented; verbal guidance requires written confirmation.
We will not provide you with investment or financial advice regulated under the Corporations Act 2001 (Cth) unless we have expressly agreed to do so in writing, specifying an applicable Australian Financial Services Licence number.
The firm complies with APES 110 Code of Ethics for Professional Accountants and relevant standards from the Accounting Professional and Ethical Standards Board.
We will inform you if we become aware of any conflict of interest in our relationship with you (including between the various persons this engagement letter covers) or in our relationship with you and another client.
Our fees will be charged on the basis set out in the engagement letter and have been set based on the level of skill, responsibility, importance and value of the advice, as well as the level of risk. Invoices are due within 14 days. Late payment interest is charged at 5% above the RBA cash rate, calculated daily and compounded monthly.
If permitted by law or professional guidelines, we may exercise a lien over all materials or records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid in full.
We do not maintain a trust account for dealing with client monies on their behalf.
We will take all reasonable steps to keep your information confidential, except where required by law, regulation, court order, or professional obligations to disclose. Information may be shared with service providers, regulators, and professional advisers under confidentiality requirements.
We collect and use personal information for the purposes of providing the services described in the engagement letter to you, and we will comply with the Privacy Act 1988 (Cth) when processing that personal information.
We own the copyright and all other intellectual property rights in everything we create in connection with this engagement.
Our liability is limited by a scheme approved under Professional Standards Legislation. The firm excludes liability for indirect, special, or consequential losses.
Our advice and information is for your sole use, and we accept no responsibility to any third party, unless we have expressly agreed in the engagement letter that a specified third party may rely on our work.
Each of us may terminate this agreement by giving not less than 21 days' notice in writing to the other party, except where a conflict of interest has arisen or breach occurs, allowing immediate termination.
Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via email or by other electronic means.
Our engagement is governed by Victorian law. The courts sitting in that State will have non-exclusive jurisdiction in relation to any dispute between us.
Void provisions are severed; the engagement letter and these terms apply with these terms prevailing in conflicts.
Clients may lodge complaints with the Tax Practitioners Board regarding tax agent services at tpb.gov.au/complaints.
Service providers include Xero, Microsoft 365, and others. Data is stored on Australian servers in accordance with our Privacy Policy security practices.
You may consent for an Accredited Data Recipient under the Consumer Data Right (CDR) to disclose your CDR data to us.
The Tax Practitioners Board maintains a public register at tpb.gov.au/public-register. No current registration issues or conditions exist.
For information about your rights as a client of a tax agent, refer to the TPB factsheet at tpb.gov.au.